Archive for the ‘Rants’ Category
why should the Indian government be running telephone and internet services ??
Hmm… blog has also become a place to pour out frustration nowadays!!! Looks like BSNL will have an impact on my whole personality and make me an emotional, angry young woman 
I have had so much bad experiences with BSNL in just a month of contact with them.
Those who read this…I would suggest you not to go for a BSNL connection, especially in Bangalore! It is better to remain disconnected from the rest of the world than to have a BSNL connection You are prone to high blood pressure, mood swings, extreme frustration (may be even heart attack, who knows ) if you are a BSNL customer Before you apply for a landline connection, ensure you already have a cheaper phone connection, because you may have to call so many people (starting from the line man to the deputy general manager or even principal GM) and follow up to get the connection done. If you dont know any higher official then forget about the connection the probability of anybody, who doesnt know to bribe or to influence a higher official, getting a BSNL connection is infinitesimal.
Ok. You luckily got one !! Don’t be pleased !! There is no guarantee for it to work!! It may even stop working in a week..I keep hearing about plans that BSNL has to address customer issues within 24 hours. But I lodge a complaint and ask when will it be addressed, I am told, “today is a holiday, tomorrow is also a holiday, there are already some problems” (i dunno the details)” so it may take a week..” May be what I heard was a myth !!
And every time I call the customer service center people shout at me or ask me to call somebody else!!
Now that I have poured out all my frustration, I am trying to figure out what could be the root cause of such poor service !! (Should this be called a service ??) Is everybody out there not working ? Isnt the Indian government worried about making more profit out of BSNL or even rectifying loss? I dont know if BSNL runs under loss, but I wonder if they are making handsome money, because customers like me run away from BSNL soon
Is it the guarenteed job that makes people tardy and complacent ? Should there be a performance based compensation and benefits?? (That will be a wonderful idea !!!)I dont know what makes this system so inefficient.
God save BSNL and poor customers like me !!!
